## Return / Cancellation Policy At **Free Time**, we want orders to be processed accurately and delivered in appropriate condition. Because we sell beverages, including alcoholic beverages, certain products may be subject to restrictions on returns once delivered. ### 1. Cancelling an Order If you wish to cancel an order, please contact Free Time as soon as possible. Cancellation may be possible while the order has not progressed too far through preparation or delivery. Once an order has been dispatched or is **Out for Delivery**, cancellation may no longer be possible or may be subject to applicable delivery costs. ### 2. Incorrect Products If you receive a product different from the product you ordered, please contact us promptly. We may request your order details and photographs of the product to verify the issue and arrange an appropriate resolution. ### 3. Damaged Products Please inspect your order when it is received. If a bottle or other product arrives damaged, broken, leaking, or otherwise materially affected during delivery, contact Free Time promptly and provide photographs showing the condition of the product and packaging where possible. ### 4. Returns of Alcoholic Beverages For product safety and integrity, opened or consumed alcoholic beverages cannot normally be returned because of a change of mind. Products that have been opened, tampered with, improperly stored after delivery, or partially consumed may not qualify for return or replacement unless the issue relates to a verified product defect or order error. ### 5. Change of Mind Eligibility for a return based solely on a change of mind may be limited, particularly for beverages and products where product integrity cannot be confirmed after delivery. Customers should therefore review their cart carefully before submitting an order. ### 6. Promotions & Bundles If an eligible return relates to a promotional bundle or Hot Deal, Free Time may require the complete qualifying bundle to be returned when necessary to correctly calculate the value of the return. ### 7. Review of Claims Return, replacement, cancellation, or other resolution requests will be reviewed based on the circumstances of the order and the condition of the products. Nothing in this policy is intended to exclude rights that cannot legally be excluded under applicable law. ### 8. Contacting Free Time For an order issue, please contact **Free Time** using the contact information provided on our website and include your order information and a clear description of the issue.